Privacy Policy

At The Good Living Co., your privacy matters. We are committed to protecting the personal information you share with us and ensuring transparency about how we collect, use, and safeguard your data.

1. What Information We Collect

We may collect the following types of information when you visit our website, make a purchase, or interact with us:

  • Personal Information: Your name, email address, shipping/billing address, phone number, and payment details.

  • Account Info: Login credentials, order history, and preferences if you create an account.

  • Device & Usage Data: IP address, browser type, device information, and how you interact with our site (via cookies or analytics tools).

  • Health Interests (if voluntarily provided): Information you share about your wellness goals or product preferences to personalize your experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you (e.g., order confirmations, customer support, or newsletters)

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Send promotional offers or wellness tips (only if you opt-in)

  • Comply with legal obligations

3. How We Protect Your Information

We implement industry-standard security measures such as SSL encryption, secure payment gateways, and restricted access protocols to keep your information safe.

4. Sharing Your Information

We never sell your personal data. We only share it with:

  • Trusted service providers (e.g., payment processors, shipping carriers, marketing platforms) who help us run our business

  • Legal authorities if required by law or to protect our rights

All third parties are required to treat your data in accordance with privacy laws.

5. Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and tailor marketing. You can disable cookies in your browser settings, but doing so may limit site functionality.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your information

  • Opt out of marketing communications at any time

  • Request deletion of your data (subject to certain exceptions)

To make any requests, simply contact us at support@thegoodlivingco.com.au

7. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time.

9. Contact Us

If you have any questions about this Privacy Policy or your personal information, reach out to us at:

📧 Email: support@thegoodlivingco.com.au